Resolution

Resolution is the concluding section of a Ticket, capturing how a unit of agent work ultimately ended and what verifications were performed to confirm completion.

Role within the Ticket structure

In the workspace model described in To Give an Agent a Workspace: Laying a Foundation for Messy Forever Work, the resolution answers the question of what actually happened at the end of a task. The speaker emphasizes that this is where the agent records its verifications — the evidence that the work was done correctly and the outcome that was reached. (22:58)

This positions resolution not merely as a status flag (e.g., "done") but as a substantive record: a place for the agent to document what it checked, what it found, and how the ticket closed. This is especially relevant in the context of "messy forever work" — long-running, stateful tasks where understanding how something concluded is as important as knowing that it concluded.

Relationship to verification

The pairing of resolution with verification is notable: the agent is expected to surface its verification steps within the resolution, making the ticket's ending auditable. This connects to broader concerns in agent engineering around evals and traceability — ensuring that autonomous work can be inspected and trusted after the fact.